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Our Terms, Your Account Rights

dd111 operates under a clear legal framework that governs how your account, wallet activity, and payment transactions — including bKash, Nagad, and Rocket — are handled.

Account ConditionsPayment PolicyJurisdiction NoticeData HandlingContact Rights
dd111 Our Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under these terms, a dispute over a transaction, or a request to review your account data, our support team handles legal and policy queries directly. Reach out through any of the channels below and reference your account ID for a faster response.

Live Chat Open the chat widget from any page on dd111. For policy or account disputes, select the Legal or Account category so your query reaches the right team without delay.
Email Support Send your legal query or data request to our support address. Include your registered mobile number and a brief description of the issue for a quicker resolution.
Account Help Centre Log into your account and navigate to Help to submit a formal policy query or request a copy of your account data. Responses are sent to your registered contact.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security and the integrity of your payment data are handled with concrete measures, not vague promises. Here is what we actually do to keep your information and wallet activity safe on dd111.

Data Handling

We collect only the account and payment data needed to process your bKash, Nagad, or Rocket transactions and verify your identity. We do not sell your data to third parties.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account and transaction records are retained for the period required by applicable financial regulations. Once that period lapses, data is deleted or anonymised from our systems.

Request Your Data

You have the right to request a copy of the personal data we hold on your account. Submit the request through the Help Centre and we will respond within the timeframe required by applicable law.

Common Legal Questions from Our Account Holders

These are the questions we hear most often about account rights, data, and legal conditions on dd111. If your question is not here, contact support directly.

Yes. Access depends on your local law and the regions dd111 currently supports. If online gaming is restricted in your jurisdiction, our terms do not override that restriction and you should not open an account.

Yes. Log into your account, go to the Help Centre, and submit a data request. We will compile and send your account and transaction data within the timeframe required by applicable law.

Payment details linked to your account are retained only for the period required by financial regulations. After that, they are deleted or anonymised. You can request confirmation through support.

Material updates to our terms are communicated through your registered account — either via email or an in-platform notification. We recommend checking your account messages regularly.

Contact our support team via live chat or email with your account ID and the specific clause or decision in question. Policy disputes are reviewed by our accounts team and responded to in writing.

Yes. All transactions processed through bKash, Nagad, and Rocket are governed by these terms. Payment disputes should be raised with support, referencing the transaction date and amount.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.